Customer Service

Customer Service

Are you a new client or a Colorfone reseller? Our customer service is here to help you with your purchase! Do you want to inquire about a current order or you are curious about our products? Then contact us using the form on the right and we will respond within 24 hours. You can also send us an email to [email protected].

If you have questions about an existing order, we recommend you to provide some details about your order. In this way, we will be able to immediately assist you!

In case of emergency or if you need a quick reply we advise you to call +31 (0) 10 42 981 80. You can also send us a WhatsApp message at +31 (0)6 50222058.

 

IN CONSTANT TOUCH

Colorfone is committed to providing the best customer service! Interacting with retailers only for business purpose is not enough! We believe that personalization is one of the trending factors when it comes to offering ultimate customer service. Therefore we can be in constant touch with you to build a strong relationship.

 

RETURNS

Do you want to return an order? Check our Return process at this link! You can always return your products if you change your mind!

 

FAVOURABLE PRICES

Every retailer prefers wholesalers who allow them to purchase products at a rate that could fetch them a profit when selling their customers. Indeed, if you want to purchase a big order we recommend you to contact us to find out our promotional discounts! 

Colorfone customer service is always available and happy to answer your questions. We have a big quantity of products in stock!

 

FULFIL ORDER ON TIME

We know that Retailers who place an order for products will expect that they are delivered on time. That’s why we dispatch your order as soon as possible. If you order before 15.00 your order will be shipped the same day! Sometimes can happen that DHL or PostNL delay in delivering some orders but in those cases, we will promptly support you!

 

CONTACT OUR CUSTOMER SERVICE TEAM

Tel: +31 (0) 10 42 981 80

WhatsApp: +31 (0)6 50222058

Email:   [email protected]

 

OPENING HOURS

We are available from Monday to Friday from 9 am to 6 pm.

Outside these times you can leave a voicemail and we will call you back!

 

FREQUENTLY ASKED QUESTIONS

Below you can find our frequently asked questions.
You may find the answer to your question directly here!

1 New customer
1.1 What can I expect as a new customer?

Easy ordering online, no minimum purchase, competitive prices and a team that is always ready for you.

1.2 How does the ordering process work?

(a) create an account

(b) we check your data

(c) you will receive access to the online wholesale

1.3 With which methods can I pay?

You can pay quickly and easily with us through iDeal, Paypal, Bancontact, Sofortbanking.

If this is very difficult for you, you can always contact us.

Perhaps together we can come to a suitable solution.

2 Shipping
2.1 How does the shipment and its costs work?

The shipping costs are calculated automatically and depends on the country where we are shipping to. The package will be sent to the address provided by you.

2.2 Can I visit you?

Yes! Make an appointment for this. The coffee is ready!

2.3 What if my online order turns out to be incomplete or wrong?

It sometimes happens that something goes wrong by accident.

Wrong products can always be returned to us.