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Shipping & returns
Where do we ship?
Colorfone offers deliveries all over Western and Eastern Europe. We operate from Monday to Friday and process orders placed before 15:00 CET (Amsterdam time) on the same day.
Delivery will always take place during business hours and may vary depending on the country of destination. View our delivery times per zone in the table below. Please note: This is an indication and delivery times may differ due to holidays and/or individual appointments.
|Netherlands, Belgium||1-2 business days|
|Austria, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Poland, Slovakia, Slovenia, Sweden||3-7 business days|
|Bulgaria, Croatia, Estonia, Greece, Lithuania, Malta, Portugal, Romania, Spain||6-10 business days|
|Other countries||5-15 business days|
Our packages are always sent with track & trace codes. We also like to give you as a customer the option to choose between multiple carriers. The rates of a standard package can be found in the following table. These rates include any toll and customs charges.
|Other countries||Mail us for exact rates|
Missed your delivery?
If you have missed your package, PostNL and DPD will drop off your package at a nearby collection point. DHL will try one more time to deliver your package.
You can return products with a reflection period of 14 days after arrival. You will receive a full refund when the products are returned to us undamaged. Customers are responsible for the return shipping costs.
Due to hygiene reasons, certain products cannot be returned. This mainly concerns personal care products whose packaging or seal has been opened, and used items, such as earplugs.
To facilitate a smooth return process, please submit your returns within 14 days of receipt via your account in colorfone.nl.
Refund will be made within 7 working days after the return has been received. All undamaged correctly returned products will be credited to the buyer's payment method and you will receive a confirmation by e-mail when the transaction has taken place. Please note that your bank may need additional days to process the transaction after they receive the information from us.
Please note: International customs duties and sales taxes are non-refundable for shipments outside the European Union.
|Return address and contact details:|
At Colorfone, various payment methods are accepted. The security of payments is always our top priority. That is why we only work with recognized payment methods.
As a Dropshipping supplier, Colorfone offers competitive rates for our customers. We do not charge a percentual commission, but maintain a flat shipping rate as we send directly to your customers on your behalf. The orders before 15:00 CET (Amsterdam time) are processed the same day and for small orders you can also opt for letter mail.
Curious about the possibilities? See this page for a detailed description of our collaboration.
As a distributor of A-brands such as EexiInherent, Baseus and UGreen, you can also contact us for large quantities. We make it easy for you and ensure fast and efficient transport from our warehouse in Rotterdam. Whether it concerns a LTL or TL shipment, we always find a tailored solution. We work with several international delivery services to take care of the logistics process from A to Z.
Do you need an (L)TL (Less-Than-Truckload/Truckload) shipment or an urgent delivery? View our distribution services on this page.